We believe that Investor service is a vital element for sustained business growth and we want to ensure that our Investors receive exemplary service across different touch points. Prompt and efficient service is essential for retaining existing relationships and therefore Investor satisfaction becomes critical to us, especially since we follow the Direct‐to‐Investor model. Investor queries and complaints constitute an important voice of Investor, and this policy details grievance handling through a structured grievance redressal framework. Grievance redressal is supported by a review mechanism, to minimize the recurrence of similar issues in future. The Grievance Redressal policy follows the following principles:
1 ) Investors will be treated fairly at all times
2) Complaints raised by Investors will be dealt with courtesy and in a timely manner
3) Queries and Complaints will be treated efficiently and fairly.
Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.
We welcome you to reach out to us with your queries, grievances, feedback, and comments at [https://www.algotradify.com/helpcenter.html] or contact our grievance officer, whose details are provided below
Email : connect@algotradify.com
Terms and conditions of ALGOTRADIFY AI TECHNOLOGIES are detailed in the terms and condition document. Please refer to the same for details.
WE ALWAYS TRY TO UNDERSTAND CUSTOMERS EXPECTATION
9:00 AM TO 9:00 PM
Dhanbad, JH, 826001
connect@algotradify.com
+91 8595426573
Algotradify AI Solutions is a sophisticated Algotrading platform, uniquely integrated with TradingView and custom strategies, offering a seamless API connection to your broker. Tailored for retail traders and investors, our platform is dedicated to elevating wealth management practices. While we strive to ensure flawless operation, we recommend consulting a financial advisor before trading or investing through our platform. Please be aware that Algotradify AI Solutions cannot be held accountable for any losses resulting from market volatility or any platform-related issues.